Manufacturing Lead Time
The majority of our products are custom made to your specific order requirements. Manufacturing time varies from 1½ to 4 weeks depending on the product type and the time of year. On occasion we are able to fulfill orders within a day or two while others involve a longer manufacturing process. On average most orders ship within 10 days after placement of the order.
Products that meet the criteria for standard ground shipping are delivered to your door via FedEx®, UPS® or the Post Office (USPS). If your order contains either a retractable patio awning or other oversized items it will be shipped via a residential freight services trucking company. The exact shipping time required for delivery will depend on the shipping address for your order and will take from 1 to 5 days.
Our fulfillment process includes receiving, processing and delivering your order. At Choice Awnings our goal is to fulfill your order in the shortest amount of time possible without compromising the integrity of the products we offer or the services we provide. Because the majority of our products are custom made to your order specifications, the manufacturing process often has the most influence on achieving our goal. Awning products are primarily seasonal and while the warmer months present the biggest challenge to prompt order fulfillment we will always do our best to get your order delivered as soon as possible.
Receiving Your Order
We make every effort to ensure the best transportation providers are available to service our customers. In the unlikely event your shipment is not received in "brand new" condition, please follow the steps listed below.
Returns and Cancellations
The majority of products Choice Awnings sells are custom-made based on individual customer measurements, color selections and patterns. Very often, our manufacturing partners can begin production of the items you ordered within hours of placing your order. With limited exception these products cannot be returned for a refund because they were produced specifically for your unique application. We encourage and require our customers to review their orders for accuracy prior to submission.
If you have a non-returnable item that arrived damaged or defective please contact our Customer Service Department (1-888-617-3096 ext. 1).
Qualifying returnable products will be indicated as “Returnable” on our website.
Choice Awnings is committed to customer satisfaction. In the unlikely event that a product must be returned for credit, a Return Merchandise Authorization (RMA) number must be obtained from Choice Awnings before any products can be returned. Products returned without an RMA number will not be accepted. All returns must be shipped back in its original cartons and in new condition with all contents and paperwork. All returns are subject to a 25% restocking fee and the return freight is the responsibility of the purchaser. Request for return must be received at Choice Awnings within 5 days of product(s) being received by the purchaser.
You may have the option to cancel your order within 24 hours of placing it, provided the manufacturer has not started production of your order and/or it has not been shipped.