Receiving Your Order

1. Retractable patio awnings and other oversized items that do not meet the criteria for standard ground shipping are shipped by LTL (less than truckload) residential freight services. The delivering trucking company is responsible for moving your order to the end of the truck ONLY for easy off-loading (curbside delivery). Please be ready to unload your oversized items with the assistance of another person. Upon request and scheduling, the carrier may provide assistance under its own discretion for a FEE designated by the carrier.
2. Carefully count pieces and match the actual amount received with the amount listed on the delivery receipt.
3. All small package deliveries via FedEx^®, UPS^® or the Post Office (USPS) will be delivered to your door by the driver.

We make every effort to ensure the best transportation providers are available to service our customers. In the unlikely event your shipment is not received in "brand new" condition, please follow the steps listed below.

1. Note any shortages clearly on both the driver's copy and your copy of the delivery receipt. For example: "Short 1 piece, item abcd1234." Have the driver sign as well.
2. Carefully check each crate and/or carton for visible damage. All damage to either packing or contents MUST BE CLEARLY NOTED at the time of delivery on the delivery receipt and signed by the driver. For example: "Damaged"
3. Notify both the carrier and Choice Awnings Customer Service (1-888-617-3096 ext. 1) about any shortages or damages immediately.
4. Generic exceptions such as "subject to inspection" will not be accepted.
5. Remember: Count, check, verify, notate, be specific, have driver sign and notify Customer Service.

Returns and Cancellations

The majority of products Choice Awnings sells are custom-made based on individual customer measurements, color selections and patterns. Very often, our manufacturing partners can begin production of the items you ordered within hours of placing your order. With limited exception these products cannot be returned for a refund because they were produced specifically for your unique application. We encourage and require our customers to review their orders for accuracy prior to submission.

If you have a non-returnable item that arrived damaged or defective please contact our Customer Service Department (1-888-617-3096 ext. 1).

Qualifying returnable products will be indicated as “Returnable” on our website.

Choice Awnings is committed to customer satisfaction. In the unlikely event that a product must be returned for credit, a Return Merchandise Authorization (RMA) number must be obtained from Choice Awnings before any products can be returned. Products returned without an RMA number will not be accepted. All returns must be shipped back in its original cartons and in new condition with all contents and paperwork. All returns are subject to a 25% restocking fee and the return freight is the responsibility of the purchaser. Request for return must be received at Choice Awnings within 5 days of product(s) being received by the purchaser.

You may have the option to cancel your order within 24 hours of placing it, provided the manufacturer has not started production of your order and/or it has not been shipped.